Homewood Suites by Hilton Houston - Westchase Reviews: 78 Verified Reviews Latest 2024 | Trip.com (2024)

Check-in

1 night

Check-out

Rooms and Guests

Verified reviews

Horrible check in. The clerk was confused, lied openly and delayed the check in process to 45 minutes! She was totally clueless! I was not alone in my criticisms. My room was fair, had a musty smell and was due for an uodate. The breakfast however was excellent. We are done with Hiltons. Never again. Going back to Marriot’s.

Definitely requiring some updating. Seemed worn out.Bedbugs in the room next door to me.Did not offer any compensation for this.Room was cleaned only every other day. Very Poor!! Felt Dirty.Never again!!!

Room had several broken or bad repairs and breakfast was terrible. Just cereal, old fruit and some bread.

Very friendly staff who helped us with everything we need, the room was great, great breakfast, highly recommended.

I love it.. as for breakfast it was ok don’t have a lot to pick from at all and hash browns seemed to be mushy inside

Great place except there were ants on the windowsill in the bedroom. Aside from that it was fine.

After a 4 hrs road trip in the over 100 degree weather, we arrived an hour earlier than the check-in time. The front desk staff was very understanding and checked to see if our room is available and kindly let us check in a bit earlier. Really appreciate the humanity and the professional attitude of the front desk staff.

Not fabulous Less than ordinary Dirty sofa mattress there is extra pillows and bed sheets without blanket No bottles of waterI was surprised to see it as Hilton brand

The hotel was clean overall. Uhm the toilet in our room was a little messed up. The seat would come up with us when we would get off it. Other than that, no complaints really. The room was comfortable.

I was very happy with location of this hotel. It was easy to find, on a quite street yet incredibly close to Westhiemer and the Belt way. I liked the layout of our room and the bathroom was large and clean. The indoor pool was nice but the pool room itself was so hot it made it difficult to enjoy. I felt like I was in a sauna but not in a good way. I also liked that I was able to check in at 10 pm.

The property had easy access to freeway and the condition of hotel was equal to the pictures viewed before hand.

The overall atay was ok. Not the best Hilton property that I have stayed in. Did not have pillows for the pull out sofa. Did not work to get any qnd I was definitely disappointed in that fact. Pillows are readily availble to purchase anywhere. Apolgizing does nit make the situation better. If there is a problem, work diligently to fix it.

Love this hotel. Thank you.

The staff is nice. My room was clean. The hotel itself need some serious updating. Getting off the elevator and being smacked in the face with the smell of the trash cans in the hallways was awful and very unpleasant.

I like the size of the suite and the convenience of having a kitchen and sitting room.