Stadium Policies - El Paso Locomotive FC (2024)

ADA GUEST SERVICES
Southwest University Park meets all structural and service requirements as stipulated by the Americans with Disabilities Act. The following services are available to accommodate the needs of our ADA guests:

ADA Parking
Parking for ADA Guests are available at the Franklin/Durango Parking Lot (by parking pass or invite only), the Mills Building, the Union Pacific Transit Terminal, and at Destination El Paso (El Paso Convention and Visitors Bureau). Parking fees and spaces are dependent on the parking lot location.

ADA Seating
Wheelchair and companion seating is offered on every level and specific sections of the ballpark as follows:
Section 103: 3 wheelchair spaces
Section 104: 2 wheelchair spaces
Section 111: 4 wheelchair spaces
Section 114: 4 wheelchair spaces
Section 204: 3 wheelchair spaces
Section 211: 1 wheelchair spaces
Section 212: 2 wheelchair spaces
Dugout Club: 1 wheelchair space
Budweiser Bullpen: 2 wheelchair spaces

ADA seats may be purchased at our Ticket Offices or by contacting Ticket Personnel at (915) 235-GOAL.

Drop-Off
Drop off location for ADA guests:

Elevator
ADA Guests who require the use of an elevator have access to the public elevator, which can be accessed on the concourse level, behind home plate, next to the Durango Gates. Guests must have ticket or credential access to other levels in order to use the elevator.

Entrance
All ballpark facilities will comply with the Americans with Disabilities Act. Handicap accessible entrances are located on the west side of the ballpark on Durango Street and on the east side of the ballpark on Santa Fe Street.

Wheelchairs
There are wheelchairs available each game and match for transportation to/from their seat. Contact the Guest Services Center, who will place the request with ProAction, our First Aid responders.

ALCOHOL
Texas law prohibits fans from bringing alcohol into or out of the ballpark. Southwest University Park guests are encouraged to drink responsibly. By law, guests must be 21 years of age or older to purchase or consume alcohol. Proper identification is required to purchase any alcoholic beverage. Minors 17 years of age and younger are not allowed to sit at any bar and must be accompanied by an adult to be in the bar areas.

ANIMALS
With the exception of trained service animals as defined under Titles II and III of the Americans with Disabilities Act (“ADA”), no animals are permitted within Southwest University Park. Service animals must be under the effective control of the handler at all times and all vaccinations for rabies and other common diseases must be up to date.

ATMs
ATMs are located for the guests’ convenience at the followinglocation:

Players are not permitted to sign autographs during the match.Locomotive FC pre-match autographs will take place on the main concourse, behind section 101 with select non-dressing players. Locomotive FC post-match autographs will take place on the warning track, with entrance via the right field gate located in the Santa Fe Plaza. Guests may not climb or lean on top of dugouts, bullpens, field gates, or the net behind the dugouts and home plate. Guests seeking autographs from a seat location other than their own, may be asked to proceed to their designated seating location.

BALLS LEAVING FIELD OF PLAY
Soccer balls entering the stands will need to be returned to the field (pitch). A staff memberwill come to retrieve the soccer ball. Guests should not interfere with the game in progress and be respectful of other guests. Guests who fail to adhere to these rules face immediate ejection from the ballpark and will be subject to arrest and prosecution.

BANNERS AND FLAGS
Banners, flags, and signs are permitted provided they are baseball or soccer-related, in good taste and not of a political or commercial nature. These may not exceed three feet in height, obstruct the view of other guests or ballpark signage or be temporarily or permanently affixed to the building structure. Southwest University Park Management reserves the right to remove any banner or sign.

BEVERAGES, BOTTLES & CONTAINERS
No bottles (glass or otherwise), cans, food, beverages or containers may be brought into the ballpark, with the exception of items necessary for health reasons and one (1) sealed non-glass water bottle or cup per guest. Food and beverage are available for purchase through our concession stands throughout the game.

BROADCAST
All Locomotive FC games will be broadcast via ESPN+ (subscription web-based platform).

CAMERA/VIDEO EQUIPMENT
Still cameras are welcome in the ballpark. Videotaping, reproduction and distribution is strictly prohibited without the express written consent fromEl Paso Locomotive FC. Tripods and monopods for photographic equipment used by patrons are not permitted.

CASHLESS FACILITY
As of 2021, Southwest University Park is a cashless facility. VISA, MasterCard, American Express and Discover are accepted for all ticket, merchandise and concession purchases as well as Apple Pay and Google Pay. For cash transactions, please visit the Advance Ticket Windo behind Section 112 to exchange cash for a voucher. The voucher is good to use around the facility except the 50/50 Community Jackpot presented by Texas Gas Service. The 50/50 Community Jackpot presented by Texas Gas Service prefers debit cards in lieu of cash.

THE HOSPITALS OF PROVIDENCE CHILDREN’S HOSPITAL CHICO’S PLAYGROUND
The Hospitals of Providence Children’s Hospital Chico’s Playground is located on the centerfield concourse and consists of a splash pad andchildren’s play set.Chico’s Playground is open approximately 1 hour prior to game time and remains open for the duration of the game. Chico’s Playground is available on most game dates, but may be closed on select dates or may close early due to inclement weather or special promotions at the discretion of ballpark management. Children 12 and under only, and must be accompanied by an adult upon entry and exit. Chico’s Playground patrons must have swimsuits or be fully clothed while using the splash pad. No changing is permitted in Chico’s Playground. See area signage for a full list of rules and regulations.

CHILDREN’S ENTRY INTO THE BALLPARK
Children ages two (2) and under do not require a ticket for entry into the ballpark. However, they must sit on the lap of the accompanying parent/guardian. Children three (3) years of age and older require a ticket for admittance into the ballpark. All children 15 years of age and under must be accompanied by an adult.

CODES OF CONDUCT
Southwest University Park is committed to creating a safe, comfortable and enjoyable family environment for our guests at the ballpark. Our staff will proactively intervene to support an environment where guests can enjoy the experience free of unacceptable behavior, including the following:

Any guest not adhering to the above code or behaving in an unruly manner will be removed from the ballpark. Southwest University Park management reserves the right to determine what unruly or unacceptable behavior is. If anyone is interfering with the enjoyment of our facility, please speak to any security member, law enforcement officer, ballpark management or visit the Guest Services Center.

CONCESSIONS
Professional Sports Catering (PSC)is the exclusive concessionaire in the ballpark. They operate all concession stands and hospitality areas. Guests may inquire or make comments regarding food service by contacting PSC directly at (915) 242-2042.

CREDENTIALS (PRESS)
Requests for working press credentials at Locomotive FC games should be made to Alberto Huichapaat (936)488-2817 or by visiting eplocomotivefc.com. All requests should be received prior to the start of the season or at least one week prior to the requested game. A number of these credentials are honored for the entire soccer season while others are issued on a daily basis. All working press credentials must enter through the Clock Tower next to the Durango Box Office. Each credential issued indicates the areas within the ballpark where they will be honored.

CREDIT CARDS
Visa, MasterCard, American Express and Discover are accepted for all ticket, merchandise and concession purchases.

DESIGNATED DRIVER
Southwest University Park management asks if guests are drinking at the ballpark, that they not drive. Guests should bring a designated driver or find other means of transportation to get themselves home. If a taxi is needed, please visit or contact the Guest Services Center so arrangements can be made.

DRINKING FOUNTAINS
Drinking fountains are located at the following locations:

ELEVATOR ACCESS
Certain ballpark elevators are available to guests with proper credentials or tickets andADA guests. These elevators will transport passengers to the field, concourse, club, and press levels. Guests may access elevators behind home plate or in the Big Dog House.

EXIT/RE-ENTRY
No exit & re-entry privileges. Once a guest exits the ballpark, that ticket will not be valid for re-entry.

FAN MAIL
Cards and letters to players and team personnel can be sent to one of the following:

– El Paso Locomotive FC, Attn: Player’s Name, 1 Ballpark Plaza, El Paso, TX 79901

Please be advised that items sent through the mail to be signed are done so at own risk. Though reasonable precautions will be taken, El Paso Locomotive FC players, management and staff are not responsible for items unreturned.

FIELD TRESPASSING
Per league rules, only authorized personnel will be permitted on the field before, during or after the game. Any guest attempting to enter the field of play without authorization will be removed from the ballpark and subject to criminal prosecution and/or fines.

FIRST AID
Emergency medical technicians (EMTs) are provided by ProAction and are available at all Locomotive FC games, located on the concourse level, first base side, next to the restrooms. If first aid is required, contact any first aid attendant, police officer,or any staff member with a radio. Do not try to move an injured guest or administer any treatment.

GAME CLOCK
The ballpark’s Pace of Game clocks located on the backstop and the outfield wall, in addition to the video boardwill serve as the match game clocks. The clock will not stop for any break, but rather add “stoppage time” at the end of each half. The ballpark clocks will display the time from 0:00 to 45:00 and from 45:00 to 90:00 (plus stoppage time where applicable in each half).

GATE ENTRY – BAG SEARCH, PROHIBITED ITEMS, & METAL DETECTORS
All guest bags are subject to search upon entry. See Clear Bag Policies. Umbrellas are also permitted so long as they are less than three feet in diameter and do not obstruct the view of other guests. Strollers and fold up wagons are permitted in the ballpark. Fold-up strollers should be stored under seats and/or out of walkways. Strollers may not obstruct stairs or walkways inside the ballpark. We do not have storage for strollers, nor are we responsible for strollers left unattended.

Prohibited items will not be permitted inside the ballpark. Prohibited items include any food or beverage not purchased in the ballpark. Exceptions include: items necessary for health reasons, one sealed plastic water bottle per guest, or one empty plastic water bottle or cup per guest for water fountain refills. No glass, no exceptions. If a guest has special dietary needs, they must receive proper approval from gate security before bringing in items. Approved items will be labeled with an “Approved Dietary Needs” sticker valid for that game date from a designated bag attendant at each gate.

Southwest University Park utilizesmetal detection upon entry with the use of hand wands for all Locomotive FC matches for all guests. Prohibited items include: coolers, baskets, lawn chairs, stadium seats, sticks, offensive, political or other non-event related banners or signs, inappropriate clothing, laser pointers, vuvuzelas, horns, whistles, cans, glass bottles & objects, projectiles that can cause injury or disruption of the game or event, beach balls or other inflatable objects including balloons, fireworks, smoke devices, flares, or other pyrotechnics, firearms or other weapons, squirt guns, frisbees, bicycles, in-line skates, scooters, skateboards, hoverboards, unauthorized drones,knives, guns, drugs, and outside food and drink (exceptions include one sealed water bottle per guest or dietary needs approved items).

As stated, firearms are not permitted at Southwest University Park. This includes persons who hold a License to Carry (either a Concealed Carry or Open Carry license); per Section 30.06 and 30.07 of the Texas Penal Code, respectively.

GATES OPEN
On most game days, gates open to the general public one hour prior to the start of Locomotive FC games. Locomotive FC reserve the right to adjust gate times in conjunction with special promotions or rescheduled games. Gate times will be announced for all other events.

GIFT CARDS
Gift Cards are now available at the ballpark team shops. Please visit eplocomotivefc.com for gift card terms and conditions.

GUEST INTERFERENCE
Any guest that touches, attempts to touch or generally interferes with a ball in play or a player during a game will be subject to immediate ejection.

GUEST SERVICES CENTER
This is the central hub for all Guest Services in the ballpark. It is located on the main concourse, behind home plate. Guestscan refer to this booth for assistance with general questions, security or medical situations, guest concerns, Lost & Found, etc. If a guest would like to follow up with questions they can email Guest Services Management at GuestServices@epchihuahuas.com or by calling 915-242-2000.

LOST AND FOUND
Anyone wishing to turn in a found item or inquire about a lost item may do so at the Guest Services Center on the main concourse. To inquire via phone, please call (915) 242-2000 or email GuestServices@epchihuahuas.com. Please note that most lost items are located within 12 hours of the game attended.

LOST CHILDREN
During a Locomotive FC home game, guests looking for a lost child should go to the Guest Services Center or alert any staff member or on-duty law enforcement officer.

NATIONAL ANTHEM
Guests interested in performing the National Anthem at a Locomotive FC game should upload an audition video to YouTube and submit the link toinfo@eplocomotivefc.com.The anthem must be memorized, sung a cappella and last under 90 seconds.

NEWSLETTER
Guests interested in receiving more information about the El Paso Locomotive FC, may sign up for the newsletter by visiting eplocomotivefc.com/newsletter. They can also “Like” us on Facebook and follow us on Twitter and Instagram.

NURSING
Southwest University Park supports a mother’s right to nurse or express milk in any location in which the mother’s presence is otherwise authorized to be. Should a mother prefer a private space, areas include Nursing Stations, all public restrooms, and family restrooms (Field Level behind the KLAQ Fiesta Patio, Concourse Level behind Section 115, and Club Level behind Section 214). Our two (2) designated Nursing Stations are located at the Women’s Restrooms behind Section 109 & Section 211. Both have a labeled private station with a cushioned chair for mothers. For any questions, guests may visit the Guest Services Center or speak to a member of Southwest University Park Management.

OFFICE
The Locomotive FC administrative office is located in the Mills Building (123 W Mills, Ste 550, El Paso, TX 79901). Guests may call (915) 235-GOAL or visit eplocomotivefc.com for additional info.

PAGING
Requests for paging are only honored when a situation has been confirmed to be of an extreme medical or security emergency. We will deliver a message to the guest at their seat location, if known. If necessary, a public address system announcement requesting the guest to report to the Guest Services Center will be made.

PARKING

PEDDLERS/VENDING ACTIVITY
Unauthorized vending of food, merchandise, or tickets is not allowed. Regulations prohibit the peddling or soliciting of these items on facility grounds. This includes both ticket scalping at above face value and the resale of tickets at face value or less. Unlawful resale, or attempted resale, of counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. Should you obtain your tickets through any other source than the Locomotive FC, the club is not responsible for loss or reimbursem*nt of fraudulent tickets.

PRESS AREAS
The Press Box for game day use is located on the Press Level and is accessible via the elevator or stairs. Propercredentials are required.

PROMOTIONAL ITEMS
Distribution of promotional items are for guests in attendance only and are limited to one item per person in attendance. Giveaway items are distributed in accordance with the promotion’s specified restrictions (i.e. First 1,000 guests ages 12 & under). Ballpark management recommends arriving early on promotional giveaway dates. A ticket is not a guarantee of a promotional item. All promotion dates, items and distribution are subject to change and/or cancellation. Promotional giveaway items are intended solely for guests.

PUBLICATIONS
Locomotive FC game day posters will be distributed to the first guests in attendance for every Locomotive FC home match.

RAIN CHECKS
Postponed Games: In the event a game is not played, subject to the discretion of the organization, tickets can be exchanged for equal or lesser value tickets for a future game, subject to availability. Tickets must be exchanged on a ticket for ticket basis at a Southwest University Park Ticket Office. Tickets may not be exchanged over the phone, and compensated tickets are not eligible for exchange.

Suspended Games: If a Locomotive FC match is suspended, it will resume at a date/time agreed to by the competing teams in consultation with the USL Championship and will start in the same minute in which the match was suspended.Please listen for announcements that give further direction related to rain out game exchanges.

REFUNDS OR EXCHANGES (RETAIL)
Southwest University Park Retail stores (Chihuahuas and Locomotive FC) honor returns and exchanges for 30 days with receipt, with the exception of hats. Merchandise must be returned to the shop in which it was purchased (i.e. Locomotive FC at Santa Fe Team Shop). Returns and Exchanges on hats will not be honored outside of seven days listed on the receipt and must show no signs of wear or damage. No returns or exchanges will be honored without a receipt and tags present. Guests are asked to inspect items prior to leaving the store as the retail staff are not responsible for any damages to merchandise once it leaves the store. Returns or Exchanges will not be honored on damaged merchandise. All returns and exchanges are executed subject to Management review. Any questions or guest issues regarding refunds/exchanges, contact a retail store supervisor at (915) 242-2060 or email the customer service inbox at retail@epchihuahuas.com.

REFUNDS OR EXCHANGES (TICKETS)
There are no refunds on any ticket purchases or exchanges for single game tickets. Single game tickets cannot be replaced if lost or destroyed. Please keep your ticket away from extreme light and/or heat. If your tickets are stolen, you must file a report with your local police department. When Southwest University Park ticket offices receive the report, a duplicate ticket can be issued. For any questions or concerns regarding refunds/exchanges, please contact the Box Office at (915) 235-GOAL.

RESTROOMS
There are 11 sets of public restrooms, and 3 public family restrooms. Changing tables can be found in restrooms throughout the ballpark. Each restroom is accessible for ADA guests.

The locations are as follows:

Retail Store Hours:

Non-game Days:

TICKET PACKAGE/GROUP INQUIRIES
Anyone wishing to reserve tickets for groups or are interested in a ticket package may visit the Ticket Information Table on the concourse behind home plate/section 112 or by calling and (915) 235-GOAL.

VIDEOBOARD ANNOUNCEMENTS
Videoboard announcements are shown around the 30th minute.To request a video board announcement, please contact Ruben Armendariz at rarmendariz@epchihuahuas.com or (915) 242-2015. There is a $100 donation to the Locomotive Foundation, and requests must be submitted at least 48 hours before a game, requests received on game day may not be honored. A request is not a guarantee of an announcement. In-game requests for future games may be submitted at the Guest Services Center. All money raised will benefit the Locomotive Foundation.

WIFI
Guests and Game Day Staff at Southwest University Park will be able to enjoy free WiFi during games and events. Network ID is “Chihuahuas.” No password needed. Users will be directed to a Splash Page (agreement page) before they are able to use the network.

WILL CALL
Guests may pick up Will Call tickets at any ballpark ticket window during posted office hours. Photo ID is required to pick up tickets at Will Call. Tickets will only be released to the individual who purchased the tickets. Will Call orders may be picked up during ticket office operating hours any time after the order has been processed.